Shipping Policy

 

Delivery Area

Products on this site can be shipped to most countries such as Germany, UK, US, Canada, Australia. If the shipping address is in Norway, Iceland and Cyprus, and we need to charge at least € 100 for shipping, you need to contact us first by email: support@fimull.com

Free Shipping Policy

• For any lamp, we offer free shipping to most countries such as UK, US, Canada, Australia. 
• If the shipping address is in Norway, Iceland and Cyprus, we need to charge at least € 100 for shipping.
• If you still have questions or need to ship to other countries, please contact us for inquiries: support@fimull.com.
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at support@fimull.com if you need it.

Currency

All orders are processed in Euros (€).
Prices displayed include only the product cost — no additional shipping charges, as all orders ship free of charge.

Handling Time
Orders are processed within 1-2 Weeks (Mon - Fri) after payment confirmation.
After shipping, a tracking number is emailed so you can monitor your package.

Estimated Delivery Time

Most countries: 1-3 Weeks (Mon - Fri).
Delivery times may vary due to customs, holidays, or unforeseen courier delays.

Delivery Time

1. Free Shipping
Carrier: UPS/Fedex/EMS
Cost: Free
Process Time: 1-2 Weeks
Shipping Time: 1-3 Weeks to most countries

2. Expedited Shipping
Carrier: FedEx
Cost:  €10 - €200 (shipping fee varies depending on the number of products)
Process Time: 1-3 days
Shipping Time: 
2-5 days to Germany
3-7 days to France, Nertherlands, Belgium, Poland, Italy, Sweden，Austria, Spain
6-10 days to other European countries

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

The Shipping Process (in Working Days) Is as Follows:

• Delivery times = Process time (order preparation) + Shipping time
• Order preparation

Once your order information received, we will process the order:
It can take 1-2 weeks for the order preparation. Some customized lamps will need more preparing time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Order Cut-Off Time

Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed on the same business day.
Orders placed after 4:00 PM (GMT-05:00) Eastern Standard Time (New York) or on weekends/public holidays are processed on the next business day.

Delivery Time

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Please note: Due to the bespoke production required for large furniture, your order is estimated to deliver in 6-8 weeks. Small furniture orders will be delivered within 2-4 weeks. If you have any questions, please contact us at support@fimull.com.

Tariff

We are responsible for 20% of any customs charges or brokerage fees if the destination is in EU countries. If you are not sure about it, please contact us at support@fimull.com.

Change Of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@fimull.com

Cancellations

If you change your mind before receiving your order, you can cancel it within 24 hours of placing it. If the order has already been shipped, please refer to our refund policy.

Wrong Address

If a package cannot be delivered due to an incorrect shipping address provided by the customer and is returned by the carrier, the shipping cost will be the customer's responsibility. Once we receives the returned item, the product cost will be refunded minus shipping costs. we will contact you upon receiving the returned item to inform you accordingly.

What happens after I place an order

You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don’t see it in your inbox. If you don’t receive a confirmation email, please email support@fimull.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.

How do I check the status of my order

 Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email support@fimull.com and we will assist you from there.

Refused shipments

Once your order has been shipped, we are unable to stop the delivery. If you choose to refuse the package, a fee of 30%–50% of the order amount will be charged to cover storage, handling, and shipping costs. This fee will be deducted from your refund.

Parcels Damaged In Transit

If you find that the package is damaged during transit, please take photos after receiving it and send them to our customer service as proof. Our support team will respond within 24–48 hours on business days. Please remember to check your inbox and spam folder for our reply. 

If you encounter any issues during the shopping process, please feel free to contact us at support@fimull.com.