index
Black Friday Sale | Up To 30% Off

Refund policy

Effective Date: October 15, 2025

Website: https://fimull.com/
Company Name: Lovinolive Inc (Doing Business As: FIMULL)
Registration Number: 2024-001569952
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States
EIN Number: 33-2378133
Phone: +1 213-548-1213
Email: support@fimull.com
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)

At FIMULL, we value our customers and aim to ensure every lighting product meets your expectations.
If for any reason you’re not completely satisfied, our Return & Refund Policy provides a clear and fair process to make things right.

1. Do You Accept Returns?

Yes, we accept returns within 14 business days (Mon - Fri) of receiving your order.
We’re committed to ensuring that all products meet your expectations, but if something isn’t right, we’ll gladly help you return or exchange it.

2. How Can Customers Return Products?

Returns are accepted by mail only. We do not offer in-person or in-store returns.

To start a return:

  • Email us at support@fimull.com within 14 business days (Mon - Fri) of delivery.
  • Include your order number, reason for return, and clear product photos (if defective/damaged).
  • Our team will review your request and provide you with a Return Authorization (RA) and return shipping address.

Please do not send any item back without prior authorization — unapproved returns will not be processed.

3. Product Condition We Accept

To qualify for a return:

  • The item must be new, unused, and uninstalled
  • It must include original packaging, manuals, and accessories
  • It must not be damaged, modified, or show signs of installation

Items that do not meet these conditions may be refused or refunded partially at our discretion.

4. Restocking Fee

We do not charge any restocking fees for approved returns.
However, shipping costs are non-refundable unless the product is defective or sent in error.

5. Cost Responsibility for Returns

If FIMULL is at fault (defective, damaged, or wrong item):

  • Return shipping is free.
  • You’ll receive a replacement or full refund at no extra cost.

If the return is due to customer reasons (e.g., wrong size, change of mind, or item no longer wanted):

  • The customer pays the actual return shipping cost.
  • Refunds will be issued once the item is safely received and inspected.

We recommend using a tracked courier service (e.g., DHL, FedEx, UPS, USPS) to ensure safe delivery.

6. Return Period

Return requests must be submitted within 14 business days (Mon - Fri) of delivery.
After this period, we can only assist with warranty claims for manufacturing defects.

7. Return Address / Location

All approved returns should be shipped to:

Lovinolive Inc (DBA: FIMULL) – Returns Department
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States

The specific return instructions will be emailed to you once your return request is approved.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of:

  • The damaged or incorrect product
  • The outer packaging and shipping label

Once verified, we will offer a replacement or refund immediately.
You will not be responsible for any return shipping cost in this case.

9. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned:

  • Custom-made or special-order lighting products
  • Clearance or final-sale items
  • Installed or altered items
  • Gift cards or digital codes

If unsure, please contact support@fimull.com before returning your order.

10. Refund Eligibility & Procedure

Once your returned product reaches us:

  • We will inspect it within 3–5 business days.
  • If approved, a refund will be issued to your original payment method within 7 business days (Mon - Fri).
  • You’ll receive an email confirmation once the refund is processed.

Please note: Original shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

11. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or credit card account again.
  • Contact your bank or payment provider — some transactions take extra time to process.
  • If still unresolved after 10 business days, email support@fimull.com, and we’ll assist immediately.

12. Exchange Policy

We offer exchanges on a case-by-case basis within 14 business days (Mon - Fri) of delivery.
If you’d like to exchange your product for another model or color:

  • The original item must be unused and in new condition.
  • You’ll be responsible for return shipping unless the item is defective or incorrect.

If your desired replacement is unavailable, we’ll issue a full refund instead.

13. Order Cancellation

You may cancel your order within 12 hours of placing it by contacting support@fimull.com
Once the order has been processed or shipped, cancellations are no longer possible.
 If you still wish to return it after shipment, you can follow our standard return procedure.

15. Partial Refunds or Exceptions

Partial refunds may apply when:

  • The returned item is used or damaged after delivery
  • Parts or packaging are missing
  • The return is received beyond 14 business days (Mon - Fri)

You’ll be notified before a partial refund is processed.

16. Responsibility for Return Shipping

You are responsible for properly packaging your return to avoid transit damage.
FIMULL is not liable for lost or damaged parcels returned without tracking or insurance.

We strongly recommend shipping through a trackable courier service and keeping your receipt until your refund is processed.

17. Contact Information

For all return or refund inquiries, please contact us:

Company Name: Lovinolive Inc (Doing Business As: FIMULL)
Registration Number: 2024-001569952
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States
EIN Number: 33-2378133
Phone: +1 213-548-1213
Email: support@fimull.com
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)

We aim to respond to all customer messages within 24–48 business hours.

18. Important Notes

  • Unauthorized returns without prior approval will not be processed.
  • Refunds can only be made to the original payment method.
  • Keep your return tracking number until the refund is completed.
  • All returns must comply with the terms of this policy to qualify for a refund or exchange.