Shipping policy

Effective Date: October 15, 2025
Website: https://fimull.com/

Company Name: Lovinolive Inc (Doing Business As: FIMULL)
Registration Number: 2024-001569952
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States
EIN Number: 33-2378133
Phone: +1 213-548-1213
Email: support@fimull.com
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)

At FIMULL, we are committed to delivering premium house lighting products safely, efficiently, and transparently to our customers.

1. Selling Country

We ship to all countries.

2. Shipping Origin

All products are shipped from our fulfillment center in the United States.
We carefully package every item to ensure it arrives safely and in perfect condition.

3. Currency

All orders are processed in Euros (€).
Prices displayed include only the product cost — no additional shipping charges, as all orders ship free of charge.

4. Taxes & Customs Duties

All prices exclude VAT or customs duties.

Customers may be responsible for applicable import taxes or customs fees.
These fees are determined by the local national authorities and are the responsibility of the buyer.

We clearly declare the value of each shipment to help reduce customs delays.

5. Shipping Cost

Standard Shipping - Tracking Included:

(1) Most countries: Free shipping on all orders.

(2) Specific countries (Norway, Iceland and Cyprus ): Each item requires a €100 shipping fee. No hidden fees or additional shipping charges apply.

6. Handling Time

Orders are processed within 1-2 Weeks (Mon - Fri) after payment confirmation.
After shipping, a tracking number is emailed so you can monitor your package.

7. Estimated Delivery Time

Standard Shipping - Tracking Included to most countries: 1-3 Weeks (Mon - Fri)
Delivery times may vary due to customs, holidays, or unforeseen courier delays.

8. Order Cut-Off Time

Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed on the same business day.
Orders placed after 4:00 PM (GMT-05:00) Eastern Standard Time (New York) or on weekends/public holidays are processed on the next business day.

9. Delivery Partners & Tracking

We partner with reliable carriers such as DHL, FedEx, UPS, and USPS.
All shipments are fully trackable, and a tracking link is provided via email.

10. Change of Address

If you need to update your shipping address, contact us at support@fimull.com within 12 hours of placing your order.
After shipment, address changes cannot be guaranteed.

11. Order Cancellation

Orders can be canceled within 12 hours of placement by contacting our support team.
Once an order is shipped, cancellations are no longer possible.
For returns or exchanges, please refer to our Return & Refund Policy.

12. Parcel Damage or Lost Items

If your package arrives damaged or incomplete, contact us within 48 hours of delivery.
Include photos of the damage or missing items.
We will work with the carrier to replace or refund the affected items.

13. Incorrect or Failed Delivery

If delivery fails due to an incorrect address or refusal to accept the package, the parcel may be returned to us.
Reshipment will be possible once the customer covers any additional shipping costs.

14. Partial Shipments

Some orders may arrive in multiple packages if items ship from different warehouses.
Separate tracking numbers will be provided for each shipment.

15. Delivery Confirmation

Packages marked as “Delivered” by the courier are considered successfully delivered.
If you have not received your order within 7 days of the delivery status, contact support@fimull.com immediately.

16. Contact Information

For all shipping-related questions or concerns: