FAQs

Thank you for your attention and support to FIMULL! Here are some frequently asked questions and their answers, hoping to help you better understand our services:

A. What are the delivery fees?

We offer free shipping for all orders on our website.

B. Do you provide returns and exchanges?

We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

C. What are the payment options?

Accepted payment methods are PayPal, Visa, Mastercard, Discover, American-Express, Diners Club,  JCB, Cartes Bancaires, Maestro, UnionPay, Visa Electron. You can choose the most convenient payment method to complete the payment during the settlement process.

D. How to cancel or modify an order?

If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.

Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team, we will be happy to help you!

E. How many days do customers have to return a product?

We have a 14-day return policy

F. How much is the restocking fee?

We do not charge a restocking fee on returns.

G. How much is the return shipping fee?

Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

H. Return method?

Your option to send us your return: By Mail

Questions:

Questions about the Payment Method should be sent to us at support@fimull.com or call us at +1 213-548-1213.

Thanks!

Pre Sale Policy

Overview

Due to the Chinese New Year holiday, our China logistics facility is closed for the pre-sale period during which we are running the pre-sale. Orders are eligible for exclusive pre-sale discounts. However, your order will be processed from the end of the pre-sale period and shipped from March 16.

What is a pre-order?

Pre-order is your chance to purchase selected products while our factory is on holiday. This means that the item is still in production when ordered and will not be immediately available in our warehouse. After running the checkout, it is important to verify that the product is pre-ordered. Delivery times for pre-orders may vary.

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

When a delay occurs and why?

The products of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.

Can I combine in stock and pre-order items?

Absolutely yes! You can:

- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.

- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.

- Contact our Customer Care for further information on pre-order products.

Can I cancel a pre-order item?

You can cancel your order. Please see the Returns & Refunds Policy for details on the policy for canceling your order.

Can I amend my order?

Yes! You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours. If your order has been shipped, it cannot be modified.

When will I receive my pre-order?

Your order will be processed from the end of the pre-sale period and start to ship on March 16. If you have any questions, please contact us at support@fimull.com.