Warranty Policy

Effective Date: October 15, 2025

Company Name: Lovinolive Inc (Doing Business As: FIMULL)
Registration Number: 2024-001569952
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States
EIN Number: 33-2378133
Phone: +1 213-548-1213
Email: support@fimull.com
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)

1. Introduction

At FIMULL, we want customers to have confidence in the quality of our products. This Warranty Policy outlines:

Coverage for defects
Claim procedures
Exclusions and limitations
Customer responsibilities
International and EU considerations

By purchasing from https://fimull.com/, you accept the terms in this policy.

2. Standard Warranty Coverage

Covers manufacturing defects in materials and workmanship under normal use.

Includes:

Electrical or functional failures of house light products
Defective parts or components
Malfunctions caused by production errors

Does not cover damage from misuse, accidents, improper installation, environmental factors, or normal wear and tear.

3. Warranty Period

Default period: 12 months from the date of delivery.
Some products may have a different warranty duration; check the product description.
Applies only to the original purchaser and is non-transferable, unless explicitly stated.

4. Extended Warranties (Optional)

Some products may offer an extended warranty beyond the standard period.
Customers may opt for extended coverage at the time of purchase or through FIMULL-approved programs.
Extended warranty details, including duration and coverage, are provided at checkout or in product documentation.

5. Product Registration

Registering your product with FIMULL can help expedite warranty claims.

Registration can be completed via:

Online product registration form
Email confirmation including order number and product details

Registered products are easier to track in case of replacement or repair.

6. How to File a Warranty Claim

Contact FIMULL Support: support@fimull.com or +1 213-548-1213.

Provide:

Order number
Product details
Description of the issue
Photos or videos of the defect (if applicable)

FIMULL will respond with instructions for repair, replacement, or return.

7. Repair and Replacement Process

Upon approval, defective products may be:

Repaired and returned
Replaced with a new or refurbished product
Refunded, if repair or replacement is not feasible

Turnaround time typically: 14 business days (Mon - Fri) after product receipt, depending on availability.

FIMULL covers shipping costs for verified defects; customers may pay shipping if the claim is invalid.

8. Warranty Transfer & Ownership

Standard warranties are non-transferable.
Extended warranties may be transferable; see product-specific terms.
Warranty claims are honored only for products purchased directly from FIMULL or authorized sellers.

9. Environmental & External Factors Exclusion

Warranty does not cover damage caused by:

Extreme temperatures, humidity, or water exposure
Electrical surges or power fluctuations
Improper installation or use with incompatible devices
Natural disasters or accidents

10. Misuse & User Damage Examples

Warranty is void if the product is damaged due to:

Dropping or physical impact
Using incorrect voltage or power sources
Unauthorized modifications or repairs
Using the product outside its intended residential/home environment

11. Warranty & EU/Germany Customers

Products shipped from the USA to Germany are covered under the same warranty terms.
Customers are responsible for customs duties, taxes, and import fees related to warranty returns.
Returns may need to be sent back to the USA unless local repair arrangements are offered.
EU customers retain rights under local consumer protection laws in addition to FIMULL warranty coverage.

12. Limitation of Liability

FIMULL’s liability is limited to repair, replacement, or refund of defective products.
Not responsible for indirect, incidental, or consequential damages, including property damage or personal injury resulting from use or misuse.

13. Dispute Resolution

Customers are encouraged to contact support@fimull.com first.
If unresolved, disputes may be addressed under US law or EU/Germany consumer protection law.

14. Policy Updates

FIMULL may revise this Warranty Policy to reflect:

New product lines or warranty programs
Changes in regulations or international shipping practices

Updated policies are published on https://fimull.com/ with a revised Effective Date.

Continued use of the website and products constitutes acceptance of updates.

15. Contact Information

For warranty questions or claims:

Response time: 24–48 business hours