Welcome to FIMULL’s FAQ section! Here, we answer your most common questions about our products, shipping, payments, returns, warranty, and more. If your question is not listed, contact us at support@fimull.com 

1. Product Information

Q: What types of lighting products do you sell?
A: FIMULL specializes in high-quality house lighting products, including indoor and outdoor fixtures, decorative lights, smart lights, and energy-efficient solutions.

Q: Are your products energy-efficient?
A: Yes! Many of our products are LED-based, designed to reduce energy consumption while providing optimal lighting.

Q: Can I use FIMULL products in wet areas?
A: Some products are water-resistant or suitable for outdoor use. Check the product description for the IP rating before installation.

2. Installation & Safety

Q: Do I need professional installation?
A: Certain products require licensed professional installation for safety and warranty purposes. Installation guides are provided, and we can recommend installers if needed.

Q: Are FIMULL products safe to use?
A: Yes! All products comply with electrical safety standards applicable to their intended use.

Q: What should I do if I notice a defect or damage?
A: Contact support@fimull.com immediately with photos of the defect or damage. We will guide you through repair, replacement, or return options.

3. Orders & Shipping

Q: Where do you ship?
A: FIMULL ships including Germany, directly from the USA.

Q: How long does shipping to Germany take?
A: Typical delivery time is 4–14 business days (Mon - Fri), depending on customs processing and the shipping carrier.

Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order is shipped.

Q: Can I change my shipping address?
A: Address changes are possible before the order is shipped. Contact support@fimull.com immediately.

Q: Are there customs fees or taxes for German orders?
A: Yes, customers are responsible for import duties, taxes, and fees.

4. Payment & Taxes

Q: What payment methods are accepted?
A: We accept Visa, Master Card, American Express, Maestro, Discover, Diners Club, Union Pay, PayPal, Cartes Bancaires, JCB, Visa Electron.

Q: Is my payment information secure?
A: Absolutely! All payments are processed via secure third-party payment gateways, and we do not store financial information.

Q: Can I pay in Euros?
A: Our prices are displayed in EUROS, but your bank may convert the payment to your local currency.

5. Returns, Refunds & Warranty

Q: Do you accept returns?
A: Yes! Returns are accepted for defective, damaged, or incorrect items per our Return & Refund Policy.

Q: How do I return an item?
A: Contact support@fimull.com for instructions. Items must be returned in original packaging and condition.

Q: How long does it take to get a refund?
A: Refunds are processed within 7 business days (Mon - Fri) after the returned item is received and inspected.

Q: Do your products have a warranty?
A: Yes! Most products come with a limited warranty, detailed in our Warranty Policy. Warranty may be voided if installation guidelines are not followed.

6. Orders & Account Management

Q: Can I cancel my order?
A: Orders can be canceled before shipment by contacting us. Once shipped, cancellations are no longer possible, but returns may be arranged.

Q: Do I need an account to order?
A: No, but creating an account allows you to track orders, save addresses, and manage returns.

Q: How do I reset my account password?
A: Click “Forgot Password” on the login page and follow the instructions to reset it.

7. Promotions & Discounts

Q: How do I use discount codes?
A: Enter the code at checkout before completing your purchase. Only one code per order may apply unless specified.

Q: Do promotions apply to international shipping?
A: Promotions may have restrictions for international orders. Check the terms of the specific promotion.

8. Technical Support

Q: How can I get help with installation or product issues?
A: Contact support@fimull.com with your order number and issue details. Our team will provide step-by-step assistance.

Q: Are installation guides available?
A: Yes! Guides are included with products and are also downloadable from the product page.

9. Sustainability & Environment

Q: Are FIMULL products environmentally friendly?
A: Yes! Many products are energy-efficient LED solutions and packaged using recyclable materials.

Q: How can I dispose of old products responsibly?
A: We recommend following local electronic waste disposal regulations for safe disposal.

10. Contact & Complaints

Q: How can I contact FIMULL?
A: 

Company Name: Lovinolive Inc (Doing Business As: FIMULL)
Registration Number: 2024-001569952
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States
EIN Number: 33-2378133
Phone: +1 213-548-1213
Email: support@fimull.com
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)

Q: What if I am not satisfied with my experience?
A: Contact support@fimull.com We strive to resolve all complaints promptly and fairly.