Cancellation Policy

Effective Date: October 15, 2025

Company Name: Lovinolive Inc (Doing Business As: FIMULL)
Registration Number: 2024-001569952
Address: 2501 Chatham Rd #4088, Springfield, Illinois 62704, United States
EIN Number: 33-2378133
Phone: +1 213-548-1213
Email: support@fimull.com
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)

1. Introduction

At FIMULL, we understand that customers may occasionally need to cancel an order due to changes in plans or mistakes during checkout.
This Order Cancellation Policy clearly outlines the steps, timeframes, and responsibilities for both customers and our team.
Our goal is to ensure transparent, fair, and efficient cancellation procedures while complying with Google Merchant Center requirements and EU consumer laws for orders shipped to Germany.

2. Cancellation Eligibility

You may request a cancellation if:

The request is made within 12 hours of placing your order, and
The order has not yet been processed or shipped.

Once the order moves to “Processing” or “Shipped” status, cancellations are no longer possible.
For shipped orders, please refer to our Return & Refund Policy for next steps.

3. How to Request a Cancellation

To request a cancellation:

Contact our support team as soon as possible:
Phone: +1 213-548-1213
Email: support@fimull.com
Provide the following information:
Full name
Order number
Items to cancel
Reason for cancellation

Our team will respond within 24 business hours to confirm the status of your request

4. Cancellation Before Shipment

If your order has not yet shipped:

You are eligible for a full refund, including product cost and any applicable taxes.
Refunds will be issued to your original payment method within 7 business days (Mon - Fri) after cancellation approval.
A confirmation email will be sent once the cancellation is processed.

5. Cancellation After Shipment

Once an order has been shipped:

Cancellation is no longer possible.
You may refuse delivery or return the item after receipt under our Return & Refund Policy.
Original shipping costs are non-refundable, unless the product was defective or sent incorrectly.

6. Partial Order Cancellations

If you ordered multiple items and want to cancel only part of the order:

Cancellation must occur within the 12-hour window for items not yet shipped.
Shipped items must follow our return procedure.
Refunds for canceled items will be processed individually.

7. Changes to Orders

For modifications (e.g., address change, item color/size swap, quantity adjustments):

Requests must be made within 12 hours of order placement.
Once an order is processed, no changes can be made.
Customers should double-check their order before confirming checkout.

8. Pre-Orders and Backorders

Pre-orders or backorders may be canceled anytime before shipment for a full refund.
Once shipped, they fall under standard return rules.

9. Cancellation by FIMULL

FIMULL may cancel an order for reasons including:

Stock unavailability
Payment authorization issues
Suspected fraudulent activity
Technical errors or pricing mistakes

Customers will receive a full refund and explanation via email.

10. Refund Procedure

Refunds are issued to the original payment method used at checkout.
Processing time is 7 business days (Mon - Fri); banking delays may extend this to 10 business days.
Customers will receive an email notification once the refund is processed.

11. Germany / EU Customers – Consumer Rights

Under EU law:

Customers have the right to cancel within 14 days of receiving the product.
You may cancel for any reason.
Refunds will be issued for the product price; return shipping costs are the customer’s responsibility unless defective or sent incorrectly.
Items must be returned in unused, uninstalled, and original condition.

12. Non-Cancellable Items

Orders cannot be canceled once placed for:

Custom or personalized lighting products
Clearance or final-sale items
Digital products or gift cards
Shipped orders

13. Late Cancellation Exceptions

If an urgent situation prevents timely cancellation (e.g., medical emergency, shipping delay miscommunication), contact support@fimull.com
Our team may provide special consideration on a case-by-case basis.

14. Communication and Confirmation

All cancellation requests are acknowledged via email within 24 business hours.
Customers receive a confirmation of approval or instructions if the order has shipped.
Check your spam or promotions folder if confirmation is delayed.

15. Responsibility for Shipped Orders

If cancellation is requested after shipment, customers should not refuse delivery without consulting support.
Refused deliveries returned internationally may take longer for refunds due to customs clearance.

16. Customer Support

For cancellations, questions, or assistance:

Response time: 24–48 business hours.

17. Policy Updates

This policy may be updated to reflect changes in business practices or laws.
Updated policies will be available on our website with the “Effective Date” revised.
Customers are encouraged to review this policy before placing or canceling orders.
18. Additional Customer Protections
Transparent and fair process ensures no hidden fees.
All cancellations and refunds are documented via email for security and proof.
International customers are informed of customs/return shipping responsibilities.
FIMULL prioritizes customer satisfaction and works to resolve issues quickly.